Frequently Asked Questions
Please see the Terms and Conditions and relevant policies for details.
In case of inconsistency between these FAQs and such Terms and Conditions and relevant policies, the latter will govern.
If you have further questions, please email us at bonjour@marchemeritouais.com!
Account creation requires an email address, a password, and an OTP, while the email newsletter subscription only requires an email address. A client may opt for account creation, newsletter subscription, or both.
No, account creation is not required to purchase a product except for an e-gift card.
If you create an account, you would be able to:
- purchase an e-gift card,
- create a gift registry,
- create one ore more wishlist, with unlimited items, and
- get notified of product(s) left in your cart.
Yes, we have the discretion to deny the creation of an account or an approved account.
When an order confirmation is sent via email, the purchase may not be cancelled.
But, we reserve the right to cancel a purchase for the following reasons:
- if we have a reason to believe that the purchase was suspicious or unauthorized, such as when our third-party payment service provider flags the transaction as fraudulent,
- when an out-of-stock product is inadvertently listed as available for purchase,
- if we cannot locate your address despite reasonable efforts, or
- your location is outside Metro Manila, Batangas, Cavite, Laguna, or Rizal.
Yes, if there is a basis for cancellation under the Cancellation Policy.
Any refund due and payable under the Cancellation Policy will be returned to the original payment method only, and not to any other method or account. This applies to purchases of all products, including e-gift cards, as well as purchases of e-gift cards or products made in a gift registry. A refund applies only if we received the payment.
We deliver only to Metro Manila, Batangas, Cavite, Laguna, and Rizal, in the Philippines. This applies to all products including e-gift cards.
In general, we are doing self-delivery. Otherwise, we will use a major logistics company that can service your area.
Deliver period is within 3 to 5 calendar days from order confirmation (except for Lacanche products where the delivery period is 5 to 7 calendar days for Metro Manila, and 7 to 10 calendar days for Batangas, Cavite, Laguna, and Rizal).
Delivery hours are from 9:00 AM to 8:00 PM. The estimated delivery timeframe for each delivery will be coordinated with the client beforehand.
These periods may be extended in cases of force majeure.
The delivery fee is waived for an order with a value of at least PHP 5,000.00.
For an order with a value below PHP 5,000.00, the delivery fee is PHP 250 only.
No, the order must be received by the addressee stated in the shipping details. Signature will be required upon delivery.
No, the shipping recipient must be the same as the purchaser.
Yes. Any refund due and payable under the Return, Refund, and Exchange Policy will be returned to the original payment method only, and not to any other method or account. This applies to purchases of all products, including e-gift cards, as well as purchases of e-gift cards or products made in a gift registry. A refund applies only if we received the payment.
Not at the moment. We’re currently not offering digital gift cards (e-gift cards). For security purposes, these could only be purchased by users who have created an account and approved by us. Delivery is made via email but as with all products on our website, the purchaser must provide a delivery address in Metro Manila, Batangas, Cavite, Laguna, and Rizal only.
An e-gift card could only be purchased by a user that has created an account on our website. The purchased e-gift card, with the unique code, will be sent via email message to the purchaser’s email address.
The purchaser is responsible for the safe-keeping of the e-gift card, to ensure it is not accessed by any unauthorized party.
However, we are currently not offering e-gift cards.
The e-gift card would contain the unique gift code. Upon checkout, the beneficiary must type the code in the relevant field in the payment page. The e-gift card can only be used once. The difference between the value of the e-gift card and the amount of the purchase cannot be refunded.
No, e-gift cards do not expire. But they can be cancelled under our Cancellation Policy, under which we can cancel a purchase if we have a reason to believe that the purchase was suspicious or unauthorized, such as when our third-party payment service provider flags the transaction as fraudulent.
Yes, you could. But we do not offer e-gift cards currently.
It may have been used already by the person who gave it to you, or the transaction was cancelled under the Return, Refund, and Exchange Policy.
Or it may have been cancelled by us. As with all products on our website, under our Cancellation Policy and Terms and Conditions, we reserve the right to cancel a purchase (including of e-gift cards), if we have a reason to believe that the purchase was suspicious or unauthorized, such as when our third-party payment service provider flags the transaction as fraudulent.
Cancelled e-gift cards have no value.
No, that is not possible.
Yes, provided there is basis under the Return, Refund, and Exchange Policy. In case of refund, the e-gift card will be replenished.
Purchasing any product on this website (including an e-gift card) for the purpose of resale is prohibited.
Beware of scams.
For your protection, we encourage direct purchase of e-gift cards from our website. We have sales promotions from time to time that can be availed of when paying with e-gift cards.
Purchasing any product on this website (including an e-gift card) for the purpose of resale is prohibited.
Yes, we offer a gift registry option on our website. This is available to those with an account created on our website.
No. Products that become out of stock after being included in the registry will disappear from the registry. We recommend that, when you create your product list, you include as many items as you like.
It expires at the end of the Event Date provided by the creator of the registry. If the intention is for the gift to reach the creator of the registry before the event, purchases must be made at least 5 calendar days before the Event Date.
We will collect and deliver all orders together (1) two days before the Event Date or (2) earlier if all in-stock products in the gift registry have been purchased. We will continue to accept orders until the Event Date, but we will be able to deliver them within 3 to 5 calendar days after the Event Date. To ensure that the orders are delivered before the Event Date, orders must be placed 5 calendar days before the Event Date or earlier.
For security purposes, the creator(s) must be the same person(s) to whom the gifts will be delivered.
Yes, warranties (if applicable) extend to beneficiaries in a gift registry.
Yes. The request may be made by the beneficiary.
Return, refund, or exchange will apply, provided it has basis under the Return, Refund, and Exchange Policy. However, any refund due and payable under this Policy will be returned to the original payment method only, and not to any other method or account.
If you subscribe to the email newsletter, you would receive marketing information, company and brand updates, and subscriber discounts from time to time as may be approved by the DTI.
We accept several types of payments via our payment gateway, Paynamics Paygate Service, of Paynamics Technologies: GCash, PayMaya, GrabPay, Coins, QRPH, Bank OPB, BPI Online UBP Online, BDO Online Direct, LandBank, Billease, Home Credit, Cebuana, Posible, EC Pay, SM Bills, Dragonpay, and Palawan Express. Credit and debit card options will be available soon.
Paynamics Technologies has a PCI-DSS Certificate of Compliance Level 1 (4.0) and registered with the Bangko Sentral ng Pilipinas as an Operator of Payment System.
No, we do not collect, much less store, bank or other financial information. Instead, such information are processed via our payment gateway, Paynamics Paygate Service, of Paynamics Technologies. We do not receive payment directly.
No, to avoid refund scams, a refund that is due and payable under our Cancellation Policy or Return, Exchange, and Refund Policy is only sent to the original payment method, and no other method or account.
In case you discover an unauthorized transaction made on our website, you must immediately report this to your bank or other financial institution so they could address this according to their policy (this might include closing your card). You must also secure your accounts such as by changing passwords or adding multi-factor authentication. You are responsible for ensuring the security of your bank or other financial, email address, telephone, and/or internet accounts.
You can additionally report the transaction to bonjour@marchemeritouais.com. Under our Cancellation Policy, we reserve the right to cancel a purchase if we have a reason to believe that the purchase was suspicious or unauthorized. Any refund due and payable under this Policy will be returned to the original payment method only, and not to any other account or method.
For your and our security, if we have a reason to believe that a communication sent to us is compromised or not reliable, we have the right to not respond, even though we may process the refund. We want to avoid engaging with fraudsters.
The Cancellation Policy, rather than the Return, Refund, and Exchange Policy, applies.
See Cancellation tab.
Any refund due and payable under the Cancellation Policy or the Return, Refund, and Exchange Policy will be returned to the original payment method only, and not to any other account or method. This applies to purchases of all products, including e-gift cards, as well as purchases of e-gift cards or products made in a gift registry. A refund applies only if we received the payment.
Yes, all products that are marked as available (can be added to your cart), are onhand and ready for delivery.
Please check each product web page.
All products under the “French Artists” category are Made in France.
Most of the products under the “French Brands” category are “Made in France”, and described as such on our website. See Director General for Enterprises, France, website: https://www.entreprises.gouv.fr/espace-entreprises/s-informer-sur-la-reglementation/le-made-france. Some products are Made in Italy etc., but purchased by us from French brands and shipped from France.
The”French Books” section includes books about French fashion, food, architecture, etc. The books are not necessarily Made in France, but they are essentially French in content – oftentimes from French chefs or artists or about French brands or artists – so we are offering them.
Some products have the Origine France Garantie certification (https://www.originefrancegarantie.fr/lassociation), which is more stringent than Made in France.
No. It is not possible to order an out-of-stock product. Kindly note that each brand has different production and delivery lead times, which vary throughout the year, and most products are made-to-order. To be notified when the product goes back in stock, you can click “Notify Me” on the product page, after providing an email address unless you have created an account on our website and are logged in. The notification is not equivalent to a reservation.
If we do not intend to restock the product or if the supplier only offers limited quantities and such quantities have run out, this process will not apply as the product will disappear on our website.
Please inquire at bonjour@marchemeritouais.com. Separate terms and conditions apply.
Yes, the prices published on our website are inclusive of VAT.
No. Purchasing for the purpose of resale or other transfers with consideration (such as barter) is prohibited. Moreover, warranties do not apply to resold products. See Warranties and Resale tabs.
Yes. Purchasing for the purpose of gifting is allowed.
However, any warranty can be availed of only by the purchaser, subject to the laws on inheritance. This limitation does not apply when a product is purchased via the gift registry.
Alternatively, we encourage direct purchase by the intended beneficiary on our website.
No. This website is intended for retail sale to end-consumers.
Purchasing for the purpose of resale or other transfers with consideration (such as barter) of any product including an e-gift card is prohibited.
Moreover, warranties do not apply to such products in the secondary market. See Warranties tab.
To benefit from the warranties and other protections, and to avoid scams, purchase directly from our website.
No, that is not allowed. Please review your order before placing it. Avoid use of AI tools when placing an order.
No, that is not allowed. Please make an order only if you have made the decision to purchase. Purchasing products with a high price point especially requires thoughtful consideration.
You can return a product under any of the following grounds:
- wrong product: if the product that is delivered is not the purchased product as indicated by the product code or if the product that is delivered has a color that the purchaser deems has a different shade compared to the color shown on website, provided that this does not apply to art prints, art books, and puzzles, provided further that stainless steel or copper are not considered colors for the purpose of this provision;
- damaged product: if the product is delivered in damaged condition; or
- hidden defect: if the product has a hidden defect that makes the product unfit for its intended use or diminishes the product’s value, as defined under the Civil Code of the Philippines and relevant jurisprudence.
If there is a basis for return, there are two options.
- Exchange. However, exchange is not possible in case the identical product is not available in our stock at the time the request for exchange is made, in which case we shall not be required to source the product from our supplier only to fulfil the exchange. You also agree that we cannot exchange parts of a product (for example, in a product consisting of a set of 4 glasses, an exchange cannot be made for less than 4 glasses).
- Refund. Any refund due and payable under this Policy will be returned to the original payment method only, and not to any other account or method. You agree that this shall apply to purchases of all products, including e-gift cards, as well as purchases of e-gift cards or products made in a gift registry. You agree that a refund shall only apply if we have received your payment.
The request shall originate from the purchaser (that is, the one who purchased directly from us), using the same email address used in making the purchase, subject to the laws on inheritance, except that the beneficiary in a gift registry shall be permitted to make the request.
There are timeframes, evidentiary requirements, assessment periods, etc. See Return, Refund, and Exchange Policy.
Yes. See Warranties tab.
Some products like those from Cristel, Forge de Laguiole, and Mauviel have limited express warranties (“lifetime warranty against manufacturing defects”), in addition to those provided under the law. If a product has such a warranty, such warranty will be stated on the applicable product page of our website, with details provided under Section D of the Return, Refund, and Exchange Policy.
The term “manufacturer’s defect” refers to the flaw in material or craftsmanship; it is not flaw that arises from normal wear and tear, improper or abnormal use, accident, unauthorized repair, negligence, or modification.
The term “lifetime” refers to the functional lifespan of the product or the period during which the product remains in production by the supplier, and not the lifetime of the purchaser.
Cristel, Forge de Laguiole, and Mauviel offer such a warranty. See details, including exceptions, in Section D of the Return, Refund, and Exchange Policy.
It varies depending on the brand. Remedies include (i) repair or replacement, or (ii) repair only, as the supplier deems appropriate. See Section D of the Return, Exchange, and Refund Policy.
Only the purchaser can file a claim and avail themselves of the warranties subject to the laws on inheritance, except that a beneficiary in a gift registry can avail themselves of the warranties instead of the purchaser.
The claim must be filed with us, but the French brand makes the final assessment if warranty applies and what remedy is appropriate. See Section D of the Return, Refund, and Exchange Policy.
No. Warranties do not extend to resold products whether the product has been used or not, or sold through a resale business or not. Purchasing on our website for resale is prohibited.
Yes, however, any warranty can be availed of only by the purchaser, subject to the laws on inheritance. This limitation does not apply when a product is purchased via the gift registry.
The “Add to Wishlist” heart button appears on every product page. A product included in a wishlist can be added to the cart. A wishlist can be set to public, shared, or private.
If you have created an account on our website, your wishlist will be saved in your account. The wishlist can be multiple, and can include unlimited products.